General Terms and Applicability

These General Terms and Conditions govern the relationship between "Talent Success Consulting" Ltd., UIC 208218914, hereinafter referred to as the "Merchant"/"Organizer", on one side, and the users of the website and services located at https://www.talentsuccess.eu/index.php/bg/ (hereinafter referred to as "User(s)"/"Participant(s)"), on the other side.

These General Terms apply to all registrations for webinars, seminars, trainings, and conferences (collectively referred to as "Event" or "Events") made by a client – a natural person, legal entity, or other legal formation ("Participant", "Participants"), through the website ("Site", "Website", "Internet page") https://www.talentsuccess.eu/index.php/bg/, managed and administered by "Talent Success Consulting" Ltd., UIC 208218914, VAT No. BG208218914, with registered office and business address in Sofia, postal code 1784 ("Organizer", "Talent Success Consulting").

Please read these published General Terms carefully before using the informational and commercial services offered on the site (hereinafter referred to briefly as "Services"). By accessing the site, each User automatically agrees to comply with the conditions described below.

Article1

(1) "Talent Success Consulting" Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria with UIC 208218914.

(2) Acceptance of the General Terms and the Security Policy is a necessary and mandatory condition for the conclusion of the contract between the User and the Merchant.

(3) By accepting the General Terms, the User agrees to the processing of their personal data based on the contract concluded between them and the Merchant. Such data include names, phone number, address, email, and any other personal information provided.

Entry into Force

Article2

(1) These General Terms are binding for "Talent Success Consulting" Ltd., on the one hand, and the persons who register through the website (respectively the persons on whose behalf the registration is made), on the other hand. The General Terms become effective and binding for the Participant from the moment the Participant receives an email confirmation of the registration. The obligations of "Talent Success Consulting" arise upon receipt of full or partial payment for the registration, in accordance with the specific conditions listed in the event announcement. In the case of registration on behalf of a legal entity or other organization, the contract is concluded with the legal entity or respective organization. When a registration is made by one person on behalf of another person or other persons, all adult individuals who will benefit from the service become parties to the contract with the Organizer, and the person who completed the registration is jointly and severally liable for the Participant’s obligations.

(2) Upon completing a registration for an event, these Terms and Conditions constitute a distance (online) service agreement between the Merchant and the User. The contract between the parties is considered concluded upon confirmation of the registration by the Organizer.

(3) By registering for an event, Participants confirm and accept these General Terms and Conditions for registration, including the agreed deadlines for event execution and payment, preliminary program, cancellation policy, and other conditions.

(4) These Terms obligate the Organizer to secure the Participant’s attendance at the specific event based on the information provided through the registration form (Participant’s name or the names of the indicated individuals, event date) and upon receipt of payment. The Participant’s primary obligation is to pay the event fee in the amount and within the timeframe specified by the Organizer in the event announcement. A Participant’s place at an online or offline event will only be secured upon prepayment, as outlined in the event announcement. If prepayment is not made for an event organized by the Organizer, the Organizer bears no responsibility for delivering the service.

Key Definitions

"Participant" is a natural person, legal entity, or other legal formation that actually uses the services of "Talent Success Consulting" and/or has completed registration for an event announced on the website, either personally or through a third party. The Participant is a party to the agreement with "Talent Success Consulting."

"Organizer" refers to "Talent Success Consulting" Ltd., UIC 208218914, VAT No. BG208218914.

"Event" refers to online or offline webinars, seminars, trainings, conferences, or other types of events organized by the Organizer, with a previously announced program, period of execution, price, and speakers.

"Registration" refers to the act of providing data by the Participant or a third party through an online registration form or via other means (including email or phone), through which "Talent Success Consulting" and the Participant conclude a distance agreement.

"Force Majeure Event" and "Unforeseeable Circumstances" refer to occurrences, acts, actions, or inactions of third parties, arising after the registration, which prevent the Organizer from fulfilling the reserved service.

"Announcement" means any statement made by the Organizer, either online or offline, indicating the event date, planned program, speakers, number of participants, and price.

Registration Procedure

Art. 3 (1) Upon registering for an event, the Participant must fill in certain details in the online registration form or provide them by other means to the Organizer. Typically, the required registration data includes: Participant's first and last name, email address, and contact phone number. In the case of registration by a legal entity, the following must also be provided: company name, company ID number (UIC), registered office address, job title, and name of the employee who will attend the event.

All personal information entered into the registration forms and/or otherwise provided is used solely for the purpose of delivering the service and for presenting Talent Success Consulting’s services, subject to the Participant’s consent.

(2) Registration is considered complete once the "Submit" / "Register" button is clicked and the Organizer confirms that the registration has been successful.

Confirmation of Registration

Art. 4 (1) Immediately after registration, but no later than 24 hours thereafter, the Participant will receive a confirmation email at the email address provided, including the main registration details and instructions for prepayment (proforma invoice). The confirmation will also include or link to these General Terms and Conditions.

The event terms (duration, price, payment, cancellation and change policies, program, speakers) become binding on the Participant upon the Organizer’s confirmation and binding on the Organizer upon receipt of a full or partial prepayment according to the specific event conditions.

Moreover, most services offered by the Organizer require partial or full prepayment to ensure their delivery.

(2) The Participant’s place will be reserved for 7 business days from the date the proforma invoice is sent, during which time the participation fee must be paid. If the fee is not paid within this period, the reservation will be canceled, and the place made available to other potential participants.

The right to participate arises only after payment of the participation fees.

Participation Fees and Payment Methods

Art. 5 (1) The participation fees for events organized by Talent Success Consulting are listed in Bulgarian leva (BGN) and include all applicable taxes.

Each specific event's fee is indicated in the event announcement; in some cases, fees may be lower for early registrations and higher for last-minute registrations.

In the absence of other specified conditions, fees must be paid by the Participant in leva no later than 7 days after receiving the proforma invoice. Payment is considered complete once the amount has been credited to the Organizer’s account.

(2) Failure to make payment within the deadline may be treated by the Organizer as a cancellation by the Participant, to which Section 7.1 of these General Terms and Conditions will apply.

Finally, at the Organizer’s discretion, the registration may be deleted or unilaterally canceled. Unpaid services do not create any obligations for Talent Success Consulting.

(3) Payment for registrations and other services is made either as a one-time payment or in installments according to the specific offer being considered by the Participant. Unless otherwise stated, the participation fee must be paid in a single installment before the date of the event. The method of payment is indicated in the event announcement as well as in the email confirming the registration.

The announced price covers participation in the event only and does not include additional expenses such as hotel accommodation, transportation, meals, or other costs unless explicitly stated otherwise in the announcement.

(4) All payments must be made via bank transfer to the following bank account:

Bank: UniCredit Bulbank AD

IBAN: BG53UNCR70001526062480

Payment Reference: [Name of the training / Name of the participant]

Recipient: “Talent Success Consulting” EOOD, Company ID (UIC): 208218914

(5) The Organizer issues an invoice for the service to the Participant's designated entity after receiving payment. For periodic payments, a separate invoice is issued for each payment.

(6) The Organizer reserves the right to announce promotional prices. Promotional offers are valid only for newly registered Participants or if explicitly stated by the Organizer in the announcements for specific events, under the corresponding conditions. They cannot be used as grounds by a Participant to request a price reduction or as a basis for complaints.

Talent Success Consulting typically offers better pricing conditions for early or group registrations.

Policy for Cancellation of Registration. Withdrawal from Event Participation.

Art. 6 Cancellation of Registration by the Participant

(1) Before registering for an event, the Participant must carefully review the registration terms. Unless otherwise specified during the registration process, a registration can be canceled free of charge and without penalties within 14 days from the date of the registration or its confirmation by the Organizer, whichever occurs later.

This right to free cancellation does not apply to Participants that are legal entities, nor to Participants who are natural persons that have registered for the Organizer’s event for professional qualification or other non-personal reasons. In such cases, upon cancellation, the Organizer retains the fee paid by the Participant.

(2) Cancellation must be carried out by sending a completed cancellation form to the Organizer and/or by sending written notification to the provided contact address, including by electronic means.

The cancellation request must include Participant details and event details, including the date of the event.

(3) Participants will be informed once their registration has been successfully canceled.

(4) The fee paid by the Participant will be refunded within 14 days of the withdrawal, to the bank account provided, if the withdrawal is made within the established 14-day period from receipt of the withdrawal (cancellation) notification. If cancellation occurs after this period, the Organizer will retain the full amount of the fee paid, but may, at its discretion, offer the Participant participation in another event. If the Participant declines the offered replacement, the Organizer is not obliged to refund the fee.

(5) If registration for an event is made at the last minute — meaning within a period shorter than 14 days before the event — the right to free cancellation does not apply if, during registration, the Participant explicitly agreed that the service would commence within this 14-day period and that they would waive their right of withdrawal. In such cases, if the Participant withdraws, the Organizer retains the full amount of the fee paid, but may, at its discretion, offer participation in another event. If the Participant refuses the replacement, the Organizer is not obliged to refund the fee.

Contact: To "Talent Success Consulting" EOOD

Company ID (UIC): 208218914, VAT No. BG208218914

Email: info@talentsuccess.eu

STANDARD WITHDRAWAL FORM

Hereby, I notify you that I withdraw from the contract I concluded for participation in an event. The registration for the event was made by me on _______________ [date].

The registration details entered in the form are as follows:

Name and surname: ______________________________________

Email and phone number: ________________________

I request a refund of the fee I paid for participation via bank transfer / by another method, using the following details:

IBAN: …………………………………………………

Bank: ……………………………………………

Account holder: ………………………………………………

Other: ……………………………………………………

……………………………..…/Date/

………………………………………………………………/Client’s signature/

(Sign only if submitting this form on paper.)

Article 7 Cancellation of an Event and Registration by the Organizer

(1) The Organizer may unilaterally and without owing any compensation or penalties cancel a Participant’s registration or cancel an event in the following cases:

(1.1) Full or partial non-payment of the event fee by the Participant within the agreed deadlines and conditions — in this case, a refund of the paid portion of the service (if applicable) is due only if the cancellation occurs within the refund periods specified (see Article 6);

(1.2) The occurrence of circumstances that prevent the Organizer from delivering the requested services within the specified time and place for reasons beyond its control (such as bans or other regulatory acts, natural disasters at the event location, epidemic situations, inability of the speaker to conduct the event, and others) — in this case, the Organizer will offer the Participant a service of the same or higher quality for the same or alternative dates. If the Participant refuses, the Organizer has the right, without the Participant’s consent and without any liability, to cancel the reservation and will refund the amount paid for the event within 14 days of the cancellation;

(1.3) Insufficient number of participants for the event — if the required number of participants for holding the event, as stated in the announcement, is not reached, the Organizer may cancel the event, postpone it to another date, or offer the Participant participation in another event. In case of refusal by the Participant, the Organizer will refund the amount paid for the event within 14 days of the cancellation;

(1.4) In the case where the Organizer cancels an event or registration due to reasons for which it is responsible, the company shall offer the Participant an equivalent service under the same or similar conditions, and if the Participant refuses, the Organizer will refund the amount paid for the event within 14 days. Any fees (penalties and compensations) due by the company will be identical to the applicable penalties the Participant would have paid if they canceled the registration at that time, but not exceeding the amount paid for the event;

(1.5) In the event of a canceled event and/or registration by the Organizer, the Organizer must notify the Participant by sending an electronic message to the contact address provided by the Participant.

Changes to Event Terms and Registration

Article 8 Changes to the Characteristics of Services (Dates, Program, Lecturers), Price, Payment Terms, and Cancellation Policy

Changes to the characteristics of the services (such as dates, program, lecturers), the price, payment terms, and cancellation policy are permitted only under the conditions specified below.

8a. Change of Event Dates

(1) A change of event dates by the Organizer is allowed free of charge, without penalties or cancellation fees, up to 5 days before the initially scheduled date of the event. If the Participant is unable to attend the event on the newly set dates, the Organizer will refund the full amount paid.

(2) A change of event dates by the Participant, for events where multiple dates have been announced, is allowed free of charge, without penalties or cancellation fees, up to 5 days before the initially scheduled event date.

8b. Change in the Number of Participants

(1) Increasing the number of Participants under a registration by the Participant is permitted after confirmation from the Organizer that the service can accommodate the additional participants and after agreeing on the terms and amount of any additional payment. Reducing the number of Participants is allowed without owing any fees or penalties, provided the change is made within the free cancellation period, but no later than 5 days before the event. After this period, a reduction in the number of participants is permitted only after confirmation from the Organizer and negotiation of the change terms. If no agreement is reached, the Organizer is not obliged to refund the fees paid for participants who cannot attend the event.

8c. Change of Participants

(1) Up to 7 days before the event date, the Participant has the right, without owing fees or penalties, to change the names of the participants who will use the service by notifying the Organizer via email or by sending written notification to the Organizer’s registered address and office. In this case, the number of participants remains unchanged.

(2) From that moment, the new participants become parties to the service contract with the company.

(3) The person transferring the contract and the person to whom the contract is transferred are jointly responsible for paying the remaining amount under the contract, as well as any additional fees or costs resulting from the transfer (if applicable). The Organizer reserves the right to charge the Participant for the change if the company incurs actual expenses because of it.

(4) Any changes to participants made after the indicated period are considered accepted by the Organizer only upon their explicit confirmation. In the absence of confirmation, the change is not accepted, and in the case of no-show by the Participant, the rules of these General Terms and Conditions shall apply.

8g. Change of Event Venue, Program, and Lecturers

(1) If there is an objective necessity, the Organizer may, up to 14 days before the event, unilaterally change the program, lecturers, or venue of the event to another location under the same conditions, with the Participant agreeing that such a change is considered minor. The Organizer will notify the Participant of the change by email, and the Participant must inform the Organizer of their decision within 3 days of receiving the email. If no notification is given, it is assumed that the Participant has accepted the change. If the replacement service has a lower price, the Participant has the right to a refund of the price difference. If the Participant refuses the service after the change, they will receive a full refund of the amount paid.

8d. Change in the Event Fee

(1) The final fee for the event is not subject to change, except in the case where there is written consent from both the Organizer and the Participant, including consent given by email.

Non-Attendance on the Day of the Event

Article 9

If a Participant who has partially or fully paid the fee does not attend the event on the day it is held, or does not participate in it (for online events), they will be considered as absent. The amounts paid are non-refundable, and the Organizer reserves the right to claim the difference between the paid amount and the full fee.

Access to the Event

Article 10

Every event organized by "Talent Success Consulting" has a specified date and start time. For online events, the Organizer will send the Participant access instructions (in the form of a link or other method) no later than 3 days before the event. The Participant is obliged not to share this access information with third parties. The fees paid for the event grant participation rights only to those Participants whose attendance has been confirmed with the Organizer.

Complaints and Reporting Issues

Article 11

(1)

In case of a problem during an event, you can contact the Organizer via email at info@talentsuccess.eu or notify them by other means. If the service is not performed correctly, the Participant must notify the Organizer without undue delay and no later than 24 hours after becoming aware of the non-conformance, taking into account the specific circumstances. The notification must be made in writing, including by email or another technical means that allows for reproduction.

(2)

The Participant has the right, within 14 days of using the service, to submit a complaint, statement, request, or objection regarding the quality of the provided service, either in written or oral form (by phone, email, or other appropriate method). Complaints will be reviewed no later than 30 days after receipt. If the complaint is justified, the Participant is entitled to compensation as determined by the Organizer, which cannot exceed the amount of the event fee.

Disputes and Jurisdiction

Art.12

/1/ All disputes concerning the performance, non-performance, and interpretation of the service agreement concluded between the Participant and the Organizer shall be resolved by mutual agreement between the parties. If no agreement is reached, the dispute shall be referred to the competent court in accordance with the legislation of the Republic of Bulgaria, and the parties agree that Bulgarian law shall apply.

/2/ Any Participant who is a party to the agreement as a consumer may initiate proceedings for alternative dispute resolution under the Consumer Protection Act before the General Conciliation Commission at the Consumer Protection Commission, with its seat and management address: Sofia, Oborishte District, 1 Vratsa Street, 4th floor, phone numbers 02/9330565 and 0700 111 22, website: www.kzp.bg, email: info@kzp.bg. The procedure is voluntary and out-of-court, and the decision of the alternative dispute resolution body is not binding on the parties to the dispute.

Personal Data

Art.13

"Talent Success Consulting" Ltd. and the website https://www.talentsuccess.eu/index.php/bg/ apply comprehensive technical and organizational measures to protect the data provided against accidental or intentional manipulation, loss, destruction, and unauthorized access. The protection of your personal data is carried out in compliance with the General Data Protection Regulation (GDPR) and the Bulgarian Personal Data Protection Act (PDPA). More information can be found in the Privacy Policy available on the aforementioned website.

Correspondence and Communication

Art.14

/1/ By completing the registration for an event, the Participant agrees to receive an email containing information regarding their registration. To ensure participation in the event, the Participant must provide a correct email address. The Organizer and its employees are not responsible and are not obliged to verify incorrectly or inaccurately submitted data, including but not limited to email addresses, telephone numbers, or credit card numbers.

/2/ The Organizer, all participants (natural and legal persons), and website visitors agree that the means of contact between the parties are:

For the Organizer:

"Talent Success Consulting" Ltd., UIC 208218914, VAT No. BG 208218914

– via email: info@talentsuccess.eu

– via the contact form on the website;

For the Participant or website visitor:

– via the phone number provided by the Participant in the registration form/correspondence;

– via the email address provided by the Participant in the registration form/correspondence;

– via mail sent to the address provided by the Participant in the registration form/correspondence;

/3/ All communications and notifications between the Organizer and the Participant shall be deemed properly sent and delivered if they are sent to the above-mentioned contact addresses.

/4/ In the event of any change in the specified correspondence addresses, including email addresses, both the Organizer and the Participant must notify each other in a timely manner. Otherwise, all documents and notifications sent to the old address shall be deemed received, provided there is proof of proper dispatch.

Additional Provisions

Art.15

/1/ The potential invalidity of any provision of these General Terms and Conditions shall not render the entire agreement invalid.

/2/ The company's website may contain links or internet connections to other websites. The Organizer bears no responsibility for the privacy policies and terms of use of websites that it does not administer, nor for any other information contained therein.

/3/ All content present on the website https://www.talentsuccess.eu/index.php/bg/, including – the logo along with the figures and text contained therein, inscriptions and images, drawings, diagrams, graphics, design, databases, descriptions, methods, processes, registration software, and other objects of intellectual property and copyright (including webinar software, lecturers’ presentations, and the content of the General Terms and Conditions), is the property of "Talent Success Consulting" Ltd. or third parties from whom the company has received consent for reproduction and/or has an agreement for the use of the intellectual property or copyrights. The Organizer retains all rights to the intellectual property associated in any way with the website or the services offered through it. Visitors to the website may use the content solely for the purposes of registering for an event or making an inquiry. Use of the content for purposes other than those stated in these General Terms and Conditions shall be considered a violation of the present Terms, as well as an infringement of intellectual property and/or copyright.

/4/ Visitors to the website may copy, share, transfer, and/or use the content only for personal, non-commercial purposes and only when such use does not contradict the provisions of this section of the document, and where express written consent has been obtained from "Talent Success Consulting" Ltd. or the third parties holding the copyright and other intellectual property rights who have granted permission for the use of their works and other intellectual property objects.

/5/ "Talent Success Consulting" grants the owners of other websites and users the right to publish links to the website https://www.talentsuccess.eu/index.php/bg/ only when the link is clear and unambiguous. Copying texts from the website and placing them on other websites without the written consent of "Talent Success Consulting" or without citing the source by including the following text: "Source: https://www.talentsuccess.eu/index.php/bg/" is prohibited. The link must mandatorily direct users to the indicated webpage.

Amendments to the General Terms and Conditions

Art.16

/1/ These General Terms and Conditions may be amended unilaterally by "Talent Success Consulting" at any time by updating them on the website, in compliance with the provisions of the Consumer Protection Act (CPA) and the Commercial Act. The updated General Terms and Conditions shall enter into force immediately upon their publication on the website for all future clients and participants, as well as for contracts concluded prior to the amendments with participants who are legal entities or individuals registered for an event for professional purposes. Amendments to the General Terms and Conditions shall not affect contracts concluded before the update, unless "Talent Success Consulting" provides otherwise in compliance with applicable legislation.

/2/ If "Talent Success Consulting" wishes the amended General Terms and Conditions to also apply to participants who are individuals and have paid for an event for personal, non-professional purposes under contracts concluded before the update, the company will notify such users via email within 7 days of the amendment. If a participant disagrees with the amendments to the General Terms and Conditions, they may, within 1 month from the notification, notify the Organizer in writing and cancel their registration without providing a reason and without owing compensation or penalties, or they may choose to continue under the General Terms and Conditions that were in effect before the amendment. If the participant does not take the actions specified above within the indicated period, the updated General Terms and Conditions shall apply to the participant after the expiration of the 1-month period from the notification.

/3/ The General Terms and Conditions shall come into force immediately for all participants without the need for notification if the changes result from an enacted legal act.

Contact with "Talent Success Consulting"

Art.17

The website of "Talent Success Consulting" – https://www.talentsuccess.eu/index.php/bg/ – is administered and managed by "Talent Success Consulting" EOOD, UIC 208218914, VAT No. BG 208218914.

You can contact the company as follows:

– via email: info@talentsuccess.eu

– via the contact form on the website;

Regulatory Authorities Governing the Activities of "Talent Success Consulting" EOOD

Art.18

The regulatory authorities overseeing the activities of the company are the Commission for Consumer Protection (CCP) and the Commission for Personal Data Protection (CPDP), with the following contact details:

Commission for Consumer Protection

– Website: www.kzp.bg

– Contact phone number: 0700 111 22

– Email: info@kzp.bg

– Address: Sofia, Oborishte District, 1 Vratsa St., 4th floor

Commission for Personal Data Protection

– Website: www.cpdp.bg

– Contact phone number: 02/91-53-519

– Email: kzld@cpdp.bg

– Address: Sofia, 2 Prof. Tsvetan Lazarov Blvd.

The last amendment to these General Terms and Conditions was made on 24.04.2025.